Menu
Cart 0

Customer Service

Where do I find the status of my order?

We've provided an easy way to check your orders and track shipments. Make sure you're logged in, go to the pages and click to view your orders.

If you cannot find the info you are looking for in the my account pages, contact us by using the contact us form found online. Please include in your message: the order number, the name and address we shipped your order to, and the date your order was placed.

And, of course, we're always glad to take your calls between 8:00 am and 5:00 pm Eastern time, Monday through Friday 1-888-817-6035.

 

My order was damaged in delivery

We pack every shipment carefully and take care to use shipping couriers with good reputations however, stuff happens. Please inspect all shipments before signing for them, looking for signs of damage to the outer box such as dented corners, crushed walls or leakage.

If a package arrived with damage or if merchandise is missing, please keep the original shipping package and contact the shipping company’s office for a Damage Inspection Report. The shipping company will issue a Damage Call Tag or Claim. Contact our Customer Service Department with the Damage Call Tag or Claim number and we'll arrange for reorder or credit.

Please go through the above steps before returning merchandise or it will delay replacement of your order.

 

My merchandise is defective. Can I return it?

If you have problems with any products purchased online or in store, call or e-mail us. Please have your invoice number and or account information ready.

 

Can I cancel my order?

You may cancel your order free of charge for any reason right up until the point it has been packed. Please call us to make sure that you order has not yet been packed.

If the products have already been shipped, you will have to pay all of the shipping and handling fees.

Special ordered merchandise and custom built items are non-cancelable and non refundable.

 

An order has been shipped to me, how do I track it?

Once an order is fulfilled, it will be shipped by a currier who will provide a unique tracking number that can be used on their website. This tracking number will be sent to you from us at the time your order leaves our shop.

 

I placed an order over the phone or in-store, how do I find its status?

The best way to find the status of your order is to contact the store that took the order. You can always call us and we will be more than happy to find out for you.