Now Hiring: Retail & Framing Experience Coordinator
Location: Ottawa, ON | Employment: Part-Time – 4 days/week - Possible full time | Compensation: Based on experience – $18+
Wallack’s Art Supplies & Framing – Canada’s Creative Hub Since 1939
Are you passionate about art, great design, and delivering exceptional retail experiences? Do you thrive in dynamic spaces, love helping customers, and know how to bring order, beauty, and energy to a creative store?
Wallack’s is hiring a Retail & Framing Experience Coordinator to lead the daily operations of our art supply store and custom framing service. You’ll be the front-line driver of store atmosphere, merchandising, customer service, and framing consultations — ensuring our space is always inspiring, professional, and running like clockwork.
🎨 About Wallack’s
Founded in 1936, Wallack’s has been at the heart of Ottawa’s creative community for nearly 90 years. Our flagship location at 305 Bank Street brings together high-quality art supplies, expert custom framing, and a fine art gallery — all under one roof.
We serve artists, students, designers, and collectors with care, creativity, and commitment. Through workshops, education, and community events, we inspire creativity at every stage of the journey.
🔧 What You’ll Do
- Own the look and feel of the store — from music and signage to displays and product flow
- Lead daily checklists, manage the till routine, and uphold operational excellence
- Support and delegate to part-time staff to keep the floor clean, stocked, and focused
- Deliver excellent customer service in-store and through phone/email
- Run framing consultations: measurements, material advice, design guidance
- Ensure the consultation area is clean, professional, and brand-aligned
- Support cross-department efforts — events, demos, promotions
🧩 You’ll Be a Great Fit If You...
- Have strong visual merchandising and a sharp design eye
- Are deeply familiar with art materials and framing practices
- Take pride in cleanliness, organization, and layout
- Are a natural delegator — see what needs to be done and make it happen
- Can confidently guide customers through design decisions
- Hold yourself and others accountable with kindness and clarity
- Stay focused in fast-paced, multitasking retail environments
- Lead without needing a manager title
✅ Requirements & Qualifications
🎓 Education- High school diploma or equivalent required
- Post-secondary art, design, or illustration courses are a plus
- 2+ years in retail, customer service, or hospitality preferred
- Custom framing experience strongly preferred
- Background in art supplies, merchandising, or interior design is a bonus
- Strong interpersonal and communication skills — clear, confident, and kind
- Leadership and follow-through — able to delegate and hold a team to task
- High attention to detail — in displays, space, product grouping, and service
- Comfort using POS, email tools, inventory systems
- Self-directed and energized by improving the space and team performance
- Aesthetic awareness — understands balance, style, and flow
- Stand for long periods (up to 8 hours/day)
- Lift and move up to 45 lbs
- Reach, bend, climb ladders and stairs
- Assist with signage and fixture changes as needed
- Willing to work evenings, weekends, and holidays
- Must be available during peak periods:
- Back to School (Aug 15 – Sept 30)
- Holiday Season (Nov 1 – Jan 15)
- Black Friday Weekend
- Fluent in English (spoken & written)
- French is an asset
🚀 What We Offer
- Creative, inclusive, and mission-driven workplace
- Chance to lead operations in a beautiful flagship store
- Staff discounts on art supplies and custom framing
- Room to grow — professionally and artistically